At Tranquil Treasures by Jess, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with easy returns and refunds.
You have 30 days from the date of purchase to request a return or refund. After this period, unfortunately, we cannot offer a refund or exchange.
Refunds will be issued back to the original form of payment. Alternatively, you can opt for store credit to be used toward future purchases.
To be eligible for a return, your item must be in the same condition that you received it:
Please Note: Custom or personalized orders cannot be returned or refunded unless they are damaged or defective upon receipt.
To start a return, please contact us by:
We’ll provide you with return instructions.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund within 5 business days. Approved refunds will be processed to your original payment method or as store credit within 7-10 business days.
